Well Visits and Your Business
A common observation in business, and particularly in operations, is the hesitance or resistance to get a fresh set of eyes on a problem. Folks in manufacturing and…
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33 posts on capacity, process, measurement and enterprise value — written from the operating side of the business, not the theory side.
A common observation in business, and particularly in operations, is the hesitance or resistance to get a fresh set of eyes on a problem. Folks in manufacturing and…
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Title 2 Business Services was launched to create economic efficiency. Most professional service organizations were created to meet that end, even if they don’t think of…
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Over the past couple of decades, we have had the opportunity to work with some great folks. To be honest, each of us owe most of our professional toolkit to others that…
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Every business has a service proposition, whether it is stated or not. Even stated service propositions fall second to implied or assumed service propositions.…
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One of the most perplexing observations of modern business is the disconnect between accounting and business decisions. Before the torches are lit and the pitchforks are…
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There is a growing distance between those who affect the physical world and those who manage information. Affecting the physical world relates to folks who build things,…
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The #newnormal If you are anything like the author, you have had enough of the hashtags and cliché dropping intended to excuse poor performance. I often catch myself…
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It’s the nightmare of many high schoolers. “Solve for X”. Many will, however, do well in algebra. Some will learn that the critical thinking skills are transferrable to…
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In our years of experience analyzing distribution and manufacturing operations, we have come to gain an intimate understanding of simulation and in-depth analytics and…
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“If you don’t measure it, you can’t improve it”. Sure, there are exceptions. But generally speaking, to improve something, it needs to be measured. Besides, how does one…
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Regular readers of our work may have come to know the value we place on process. As detailed in a previous blog on decision making, we feel that everything we do is…
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Things are usually simpler than they seem. Concrete thinking can help simplify them, anyway. Breaking down decisions can sometimes make complicated decisions much easier…
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There are many problems or opportunities in any business. There is an entire discipline in finance related to measuring the impact of individual projects and ranking…
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Or maybe, Choose A Great Successor! In years of working with C-Suite level employees, especially the President/CEO role, one trait of great leaders that stands out is…
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In a much earlier blog, the author wrote about the definition of “work”. Defining work is critical in understanding capacity since capacity is the maximum amount of work…
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“We have plenty of capacity”. We hear that a lot in meeting prospective clients. Plenty of capacity usually means plenty of manufacturing capacity. If your top line is…
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With COVID-19 still wreaking havoc across the country, especially in Georgia (home of the CDC and, well, me), we have been talking to a lot of our clients and potential…
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It is a question we often ask when we meet someone. Typical answer goes something like this: “I am fine, how are you?” One of the key things we ask when we see an…
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As we discussed in our post “Creating a Focused Business”, one of the first exercises we do when we engage a new client is to have everyone, from the executives to the…
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The move from higher density distribution operations aimed at filling customer DCs to lower density operations dealing with Direct-to-Consumer or emergency fulfillment…
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When we published our blog on Best Practice Reviews, we made a note to follow up on some specific examples. The corona virus disease (COVID-19) scare has pulled that…
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We are asked a lot about “best practice” reviews. It is a key part of what business services providers, consultants, due diligence practitioners and the like do.…
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For getting this point across, I am going to expose something about myself. I am going to tell the story of me, before I was me. The old me saw the world perfectly…
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When working with clients on effectiveness and efficiency, we often get into discussions of “specialist” versus “generalist”. We aren’t talking about hiring specialists…
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There is a tug of war that you are probably not aware of! In Account Services (sometimes called Customer Service) there are 2 forces that consume capacity. We often see…
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The answer may have a tremendous impact on your enterprise value! It is difficult to manage high-rate-of-change businesses. Inadequately managing this change can result…
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Business leaders are often confronted with a situation that can be uncomfortable or seem risky. That situation is one where outside resources may be needed but the…
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In today’s competitive landscape, a company meeting its service proposition is imperative. Customers have lots of options, access to information and opinions, few…
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We often see businesses looking to improve efficiency for a number of reasons. The biggest should be to make money. But often, we see that different levels of the…
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The business has been around for years. It has been successful. There is a team in place that has worked together for a long time. They understand each other. They each…
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One would think that creating a focused business happens naturally through the passage of time and with repeated messages about the direction of the company. However,…
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The team at Title 2 has been called in many times to fix a failed or struggling system implementation. Most companies shop for and implement new software every five to…
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The team at Title 2 is often called to look at businesses for the purpose of 'adding capacity'. That makes a lot of sense given that we want to optimize our capacity. We…
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